ecommerce recommendations and related topics

RSA encryption

An public-key encryption technology developed by RSA Data Security, Inc. The acronym stands for Rivest, Shamir, and Adelman, the inventors of the technique. The RSA algorithm is based on the fact that there is no efficient way to factor very large numbers. Deducing an RSA key, therefore, requires an extraordinary amount of computer processing power and time. The RSA algorithm has become the de facto standard for industrial-strength encryption, especially for data sent over the Internet. It is built into many software products, including Netscape Navigator and Microsoft Internet Explorer. The technology is so powerful that the U.S. government has restricted exporting it to foreign countries. A similar technology that is also used widely is offered by a company called Cylink.

CRM

Short for customer relationship management. CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related. Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior. With each new advance in technology, especially the proliferation of self-service channels like the Web and WAP phones, more of the relationship is being managed electronically. Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps.

CRM Definition

Customer Relationship Management (CRM) is an data industry locution for methodologies, software, and usually Internet capabilities that aid an enterprise operate customer relationships in an organized and efficient manner. In many cases, an enterprise builds a database about its customers. This database describes relationships in sufficient detail so that management, salespeople, and customer supply reps can access data; match customer needs with product plans and offerings; remind customers of supply requirements; know what other products a customer had purchased; etc. RM Definition Customer Relationship Management (CRM) is an data industry locution for methodologies, software, and usually Internet capabilities that aid an enterprise operate customer relationships in an organized and efficient manner. In many cases, an enterprise builds a database about its customers. This database describes relationships in sufficient detail so that management, salespeople, and customer supply reps can access data; match customer needs with product plans and offerings; remind customers of supply requirements; know what other products a customer had purchased; etc.
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